For information about or to gain access to the ACE Client Services Interface, email your request to Make sure to include your company name along with the name, email address and contact number for each person who requires access. You will receive a confirmation email of your request. Your login will be setup within 1 business day.    
  Client Support    
    Login Assistance    
    Are you having problems logging in? Click Here    
    Make a suggestion or feature request
Email us if you have suggestions for improvements to our Client Services Interface, such as additional features or ways to make the interface more helpful.
    Daily Files
Do you need help in receiving or picking up your daily files? Are you missing a file? Call the Utility Support Line at 972-550-5054.
  Payment Research Tools    
    Transaction/Payment Inquiry
Conduct a search of payments based on various inquiry criteria.
Account Number Search
Look up all payments for a specific account number.
Misapplied Payments
Use an account number to search ACE’s system to determine if the payment may have been sent to another client.
by Authentication Number
Each customer’s receipt contains a unique authentication number that will allow you to research that transaction.
by Date
This inquiry allows you to view all transaction activity for a previous date.
by Center
View all transactions performed at a specific ACE center.
Download data from inquiries such as a Center Listing or ACH Data into an Excel spreadsheet.
  Having Trouble logging in?    
    Did you send your information to complete the registration process?
Please check the login name and password that you received in your confirmation email during the registration process. If the information you entered is correct, click the browser reload or refresh button on the top of the page and retry. You must complete the registration request and receive the confirmation for access to before you can log in.
    Did you forget your user name and/or password?
Unless you specify otherwise, your user name will be your first initial followed by your last name (i.e. John Doe's user name might be "jdoe"). Please send an email to our account support group to reset your user name and/or password.
    Did you mistype your user name and/or password?
Click on your browser's reload or refresh button. Please note that user names and passwords are case-sensitive: "jdoe" and "Jdoe" are not considered the same user name. Make sure that your Caps Lock button is disabled. If your browser doesn't reload, try using your browser's "Back" button and then selecting the link you were trying to access again.
  Privacy Notice    
    Ace Cash Express knows that you care how information is provided and available to you, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting, you are accepting the practices described in this Privacy Notice.